Frequently Asked Questions
- Can I unlock the lock remotely?
- Does the door lock automatically behind me?
- How do I enable or disable the Klitron’s auto-lock system?
- What do the different light color indicators on the Klitron button mean?
- What batteries should I use?
- When should I change the batteries?
- What will happen if the batteries are not replaced and the Klitron is locked?
- Will the Klitron work if the batteries run out?
- If I change the batteries in the Klitron, will I need to reconfigure the phones or remotes and resend all eKeys?
- Can I see who enters or exits and when?
- How can I change my account password?
- Can I disable the beeping sound on the Klitron?
No, the lock cannot be unlocked remotely. We can only unlock the lock remotely if we grant access to a user who is nearby.
Yes, it does! The Klitron device detects the door closing and automatically locks each time the door closes. (You can change this setting by adjusting the Auto-Lock function in the lock menu. In this case, the device will only lock if it receives a lock command from an authorized user).
On the main screen, follow these steps:
Click on the three dots (…) on the right side to access the settings. In the second section, you can enable or disable the feature.
Green light -> Unlocked
Red light -> Locked
Blue light -> Open Bluetooth connection
4 AA batteries, either alkaline or lithium. It’s essential that all batteries are new, of the same type, and the same brand. Under no circumstances should batteries from other devices or mixed new and old batteries be used.
When I see the battery icon on the app turning red.
If the batteries are not replaced within a reasonable time after the battery indicator turns red, it will automatically unlock (Fail Safe).
The Klitron will automatically unlock and remain in the unlocked state before the batteries fully drain.
No! All data and settings remain intact.
Yes. Check the Klitron’s history log. In fact, you can see exactly who locked or unlocked the device and when.
In the second tab at the bottom of the app is the user profile. At the top of this tab, you’ll find the user information (Personal Information). Here, you’ll first enter your old password and then your new password twice.
No.
- What kind of door should I have?
- What do I need to install the Klitron?
- Do I need to have an internet connection to set up the Klitron?
- Can I reset the lock to its factory settings and make it as it was when I purchased it?
- Can the lock factory reset be undone?
The Klitron smart eLock can be fitted on any door regardless of its thickness.
Nothing more than a drill with a 4mm drill bit and a Phillips screwdriver.
Yes! The Klitron needs to be verified in the cloud. For this reason, you need access to the internet.
Yes! This can only be done by the administrator. Click on the three dots (…) on the right side to access the settings. At the bottom, you’ll find Advanced Settings. From there, you can reset the device.
No! This cannot be done.
- Is Klitron compatible with Android Wear?
- Is Klitron compatible with the Apple Watch?
- Why does Klitron require a firmware update?
- How is a firmware update done?
At the moment Android wear is not supported, but it will be in future updates.
At the moment Apple Watch is not supported, but it will be in future updates.
Updating the lock’s firmware ensures that the lock will embed new features that will be implemented in the future.
This can only be done by the administrator. Click on the three dots (…) on the right side to access the settings. At the bottom, you’ll find Advanced Settings. From there, you can see if a firmware update is needed. If so, press the button and follow the instructions.
- What is an eKey?
- What are the different types of eKeys?
- What is a Guest eKey?
- What is a Standard eKey?
- What is the Administrator eKey?
- Can the administrator transfer the administration rights to another user?
- How can the administrator transfer the administration rights to another user?
- Can I change a user’s eKey type after the user is authorized?
- Can I send an eKey to a someone?
- How many Klitron devices can I install on a single user account?
It is the digital version of a physical key which is used in order to authorize a user to access the Klitron.
There are three types of eKeys:
- The administrator eKey,
- The Standard eKey, and
- The Guest eKey.
The Guest eKey is able to lock or unlock the Klitron, but does not allow access to the lock’s settings, its historical data, its list of users and its list of notification recipients. It has special access properties, which are specified by a custom access program. Each Klitron may support an unlimited number of Guest eKeys.
The Standard eKey is able to lock or unlock the Klitron, and also allows access to the lock’s settings, its historical data, its list of users and its list of notification recipients. Each Klitron may support an unlimited number of Standard eKeys.
The Administrator eKey besides being a fully operational eKey, it is also equipped with the property to perform all the administration tasks as follows:
• User management (Add, Delete, Edit properties etc.).
• Customize the notification system.
• Program and manage Key Fobs.
Each lock may have one and only one Admin eKey.
Yes of course! When such an action takes place the old Administrator eKey will be automatically changed to Standard.
This can be done in two ways:
• If the User scans the administration card included in the lock’s package.
• If the Administrator transfer administration rights to another user from the lock’s settings.
The eKey type can be changed only by the administrator at any time.
Only the administrator of the Klitron can authorize (add) or remove new users.
As many as you want. There is no limit for that.
- Do I need to enroll the Key-Fob on the Klitron?
- How do I enroll a Klitron Key-Fob to a Klitron?
- Can Klitron be used with a combination of mobile devices and Klitron Key-Fobs?
- How will I know when to change the battery in the Klitron Key-Fob?
- How do I disable a lost or stolen Klitron Key-Fob from working with my Klitron?
- Will one Klitron Key-Fob work with multiple locks?
Yes!
This can only be done by the administrator. Click on the three dots (…) on the right side to access the settings. Select (+) from the add new Fob menu. This process will not only configure the Key-Fob as a new user but will also ask you to assign it a friendly name. This way, each Key-Fob will act as a separate user with its own name.
Of course!
The power level of the Key-Fob’s battery is monitored each time the Key-Fob is used, and it is recorded. Therefore, you can check the remote’s battery in the lock’s settings. Moreover, when the battery needs to be replaced, the fob’s led will turn from green to red.
The Administrator of the Klitron can disable a stolen or lost Key-Fob the same way as deleting a user. Remember that the Klitron recognizes a Fob as a separate user.
No! Each Key-Fob works only with one Klitron.